FAQ'S

HOW TO ORDER

Ordering is easy. 

Order online or

Contact us direct via 

Email sales@threadstudio.co.uk

Phone 02380 454513 to talk to us  

or use our get a quote form by clicking here

For quick answers use 'Fred' our chatbot

HOW LONG WILL MY ORDER TAKE?

Once your quote and visual are confirmed along with completed payment.
Production usually takes about 2 weeks, depending on stock availability. Faster turnarounds are available; please ask.

New Digitized embroidery logos take approx 2-4 days to set up and sample before production.

DO YOU SEND A PROOF OF THE LOGO?

All orders (except for repeats) will have pdf visual emailed to show the logo and the placement on the garment. This is for approx placement and guidelines only. Due to the nature of the branding, the clothing will often dictate where the logos can go, especially on jackets where seams and pockets get in the way. For the basic kit such as polo shirts and sweatshirts, this is not a problem. Over the years, this proofing method has helped orders run smoothly as customers can see the outcome.

All new embroidery files are sampled onto fabric, and a photo is sent via email for confirmation, we are happy to make any adjustments, just let us know.

Screen Printing & Vinyl cut branding is all proofed via a pdf visual. Due to the cost involved in producing a screen, it is not viable to create the screen and print a sample. Sizes of logos will all be confirmed on the visual along with colour references.

CAN YOU MATCH PANTONE COLOURS?

We can match as close as possible in both Embroidery threads and Printing Inks.

With cut vinyl’s we are limited to set colour pallet. Please ask, and we can email a colour swatch.

DO PRICES INCLUDE VAT?

All prices are ex-VAT, and branding cost will be extras to the prices on the site. Your quote will show the VAT and total amount.

HOW DO I PAY?

We take all major cards at the Studio online shop and over the phone using a secure online virtual terminal. We also have the option to pay using a link in our quotes. You can also pay via a direct bank transfer which is what we prefer. It helps keep the costs down. We also take cash too, but no cheques, please.

DO YOU HAVE A MINIMUM ORDER?

TTS have a min order number of garments which is 10 items. These can be mixed and matched garments, colours & sizes but must be a minimum of 10. Please remember that even the smallest of orders takes time to process. Carriage & setups are charged extra depending on the value of the order or Bundle deals.

CAN I GET A SAMPLE TO TRY FOR SIZE? WHAT IF MY GARMENT DOESN'T FIT?

Each product in the catalogue comes with a sizes guide, the sizes are usually in inches and relate to S, M, L, XL etc.…

Please check carefully that you order correct as The Thread Studio does not accept liability for the goods that do not fit and cannot be returned once they have been personalized. Please ask if you are unsure.

All samples are sent out with an invoice; if not returned in perfect condition with all packing materials, we will issue the invoice.

CAN I SUPPLY MY OWN CLOTHING?

TTS do brand-customer supplied clothing – please ask for a quote as this is very dependent on what the garments are and the branding needed. They are often charged at a higher rate due to the risk taken on by TTS. Prices are found here

CAN I ORDER MORE THAT ONE STYLE OF GARMENT?

We have a massive range of garments and promotional items that we source. All of which can be branded to promote you, your business or event. So if you want to mix and match items, just let us know, and we can quote the best process to use for branding

I ALREADY HAVE AN EMBROIDERY FILE, CAN YOU USE IT?

Yes, as long as it is an EMB or DST format, it is often best to email over a photo of it on a garment. This helps match up the colours. If you cannot supply the thread references and or the running sheet for the machine file. We will always run out a sample and email it to you before production. We use Madeira Embroidery thread for our logos, which is the best on the market.

WHAT FORMAT DO YOU NEED MY LOGO?

We accept artwork in the following format:

Vector ( .ai, .eps, .pdf ) this is the preferred format. Please see reference in Screen Printing page or go to our Artwork guidelines page

Jpeg (.jpg) min resolution is 300dpi or higher for transfer printing

Website artwork is too low resolution to work with. Or you can send printed artwork such as a letterhead or business card which we can scan or send on CD. If art working is needed for your logo to be vectorized or you need a new logo designed, we can offer this service at an extra charge.

To produce designs for Vinyl and Screen printing, the artwork will need to be vectored and not any other format.

HOW DO I KNOW WHAT SIZE TO ORDER?

Once you have chosen your items, please check the sizes you need. Each item has a description and size information.

The inches chest sizes are ‘to fit’ so if you were to measure around your chest like a 40” you need to order the size related to it, this is not the actual garment measurement.

If you are unsure, it’s best to ask or order a sample for sizing.

CAN I ORDER BLANK UN-DECORATED GARMENTS?

TTS has a web-shop that allows you to order blank un-decorated clothing online. This will take approx 3-4 days to arrive as long as stock is available. You will be notified of any shortages and expected delivery date for new stock. You can take a look using this link

DO YOU SELL OTHER ITEMS?

The catalogue page covers a large selection of the leisurewear that we can supply. If you do not see what you are looking for, please ask as there is always a way to source what you are looking for.

Remember we can supply branded names such as Henry Lloyd, Musto, Gill, Slam too, just ask.

WHAT DOES DELIVERY COST?

Standard delivery is £9.95 per box.

Larger orders will be quoted at the time of order.

Small orders such as samples are usually sent via Royal Mail.

Our couriers as DHL/UKMail, UPS and TNT which are all trackable. We don't use Hermes or Yodel

HOW SHOULD I WASH MY GARMENT?

To help keep your garments in top condition always wash at 40 degrees or below. We don’t advise washing at high temperatures. Always wash inside out. The garment care label is for the garment only. Our branding guidelines sometimes differ. Never iron onto a print from the front. Always iron inside out. Don’t tumble dry your items; this can affect the print. Embroidery can be iron on the front.

DO YOU DO BESPOKE AND ONE OFFS

We are happy to work with you to created bespoke designs for your needs, be it an embroidered panel for a dress or that extra special gift.

Please give us a call on 02380 454513, and we call and chat over what you require.

CAN I SEE WORK YOU HAVE DONE BEFORE?

The best way to keep up with what we do is to follow or like us on Instagram or Facebook. We post regularly what we getup up to day today. Otherwise, check out our Gallery using this link. If you have team photos of the kit we have done, please post them on Facebook. Or send them to us, and we will add them to the Gallery for a shout out.