Answers to your questions
IS YOUR OFFICE CLOSING?
No, we are staying open during #Lockdown2
We embroider and print workwear & PPE clothing which can only be produced at our office but here at The Thread Studio we have a small team and we can work independently of each other. Making sure we work following government guidelines keeping us and you, our valued customers safe.
CAN I COLLECT MY ORDER FROM YOUR OFFICE?
Yes, as we are here and working but ONLY by appointment, please call the office on 02380 454513 or email email@example.com to arrange this. When you arrive you MUST wear your mask, sanitise on entry and maintain safe social distances at all times.
WHAT IF I CAN’T COLLECT MY ORDER?
We can arrange for our couriers to deliver your orders, all of which can be tracked online or via your phone. As you already know all couriers adhere to strict delivery protocol now. Bear in mind that the next few months will be very busy for the couriers with the additional run-up to Christmas and all the extra online ordering due to COVID. Please take this into account if you have an urgent order
WHAT HOURS ARE YOU WORKING?
Our standard office hours are 9.00 am till 4.30 pm Monday to Friday
DO YOU OPEN AT WEEKENDS?
Sorry, no we do not open at weekends, the office phone has an answering service where we will give you a callback. Or email us your enquiry and we will get back to you.
WHAT CAN I STILL ORDER?
You can order everything that you have done before or if you are a new client, everything is available to order in from our online catalogue new website ( this is dependent on stock availability with our suppliers of course)
ARE YOU STILL BRANDING COMPANY LOGO FACE MASK?
Yes, we are supplying corporate branded face masks and coverings and will continue to do so for the foreseeable future. You then have the option to use these for staff, to raise help brand awareness or even as a company give away. We have a few mask options available Follow this link to see more
WHAT ABOUT OTHER COMPANY PPE AND WORKWEAR?
Yes, we have that covered too from your basic tee and a polo shirt to full waterproof jackets and other printed work clothes, it's all in our online catalogue. We will be introducing Bundle Deals too, watch this space and our social media platforms for the latest offers.
CAN YOU SUPPLY WORK FROM HOME CLOTHING?
Yes, we can help you with this. Why not get into the loungewear trend? Kit your team in some casual loungewear ‘work from home’ uniform. Turning Zoom meetings into a ‘comfy’ team event! Comfy casual but smart has become the video chat norm.
WHAT’S NEXT FOR THE THREAD STUDIO?
The team have been working hard over the last few months on a fab new website. Due to launch soon it will offer online ordering for new and repeat client orders. Helping you to get your orders faster and easier.
BUT we are not forgetting that we like to talk with our customers too, as exciting as the new website is, we are always at the end of the phone if you want to talk your order through. As soon as we are able to, we will let customers visit the office again. Our office number is 02380 454513
Over the next few months, we will also be expanding our product range to cover more specialised items all of which can have customised branding.
Thread Studio is now in our 8th year of business and we have a lot to celebrate. Even though this year has had its obstacles and these have affected one and all and aren’t over yet The Thread Studio is continuing to grow. Helping our amazing and very supportive clients to shout about what they do using Embroidered & Printed Clothing and promoting them and their teams. Supporting each other is key to getting through these tough times.
The BIG news is we have a very exciting new project in the pipeline as well as trade shows next year that we are really thrilled to be working towards. Keep an eye on our social media to see what we get up to.
Thanks for reading & we hope we have answered some of your questions. Stay Safe. Team Thread Studio – Clare, Suzy & Martine